Terms of Service

Last updated: 2026-05-22

These Terms govern your access to and use of thesoong.com and thesoong.cn ("the site"), operated by [LEGAL_ENTITY] (registered in [REGISTERED_COUNTRY], [VAT_NUMBER]). By using the site or placing an order, you agree to these Terms.

USE OF THE SITE

You agree not to misuse the site — no automated scraping, no attempts to access non-public areas, no reverse engineering, no submitting false information, no infringing on our or others' intellectual property.

ACCOUNT RESPONSIBILITY

You are responsible for the security of your account credentials and for any activity under your account. Notify us immediately if you suspect unauthorised access.

PRICES, CURRENCIES, AND PAYMENT

All prices on the site are in USD unless otherwise indicated. Display in JPY / KRW / CNY is informational, converted at our internal FX rate and updated daily; the charged amount is always USD or the equivalent confirmed at checkout. We reserve the right to correct pricing errors before a charge is processed and to cancel orders affected by a manifest error.

Accepted payment methods are shown at checkout. Your card is charged when the order is placed. Custom orders may require advance payment.

PRODUCT INFORMATION

We make reasonable efforts to display product colours, fabrics, and measurements accurately. Slight variation in colour and measurement is normal and not a fault. Where a fabric origin or manufacturing detail changes between production runs, the most recent product page reflects the current stock.

ORDER ACCEPTANCE

An order is an offer to buy. The contract of sale is formed only when we ship the order and send a dispatch email. We may refuse or cancel an order at our discretion before dispatch, including for stock issues, suspected fraud, or shipping restrictions.

SHIPPING, RETURNS, AND REFUNDS

Subject to our separate Shipping and Returns policies, which are incorporated into these Terms.

INTELLECTUAL PROPERTY

All content on the site (text, images, logos, designs) is owned by us or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission, except for personal, non-commercial browsing.

LIMITATION OF LIABILITY

To the extent permitted by law, our total liability for any claim related to the site or a purchase is limited to the amount you paid for the affected order. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited by law (death, personal injury caused by negligence, fraud, statutory consumer rights).

GOVERNING LAW

These Terms are governed by the laws of [REGISTERED_COUNTRY]. Disputes will first be addressed via good-faith negotiation; if unresolved within 60 days, they will be submitted to the competent courts of [REGISTERED_COUNTRY]. EU consumers retain the right to bring proceedings in the courts of their place of residence and to use the EU Online Dispute Resolution platform.

CHANGES TO THESE TERMS

We may update these Terms. Material changes will be communicated via the site or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

CONTACT

[LEGAL_ENTITY], [REGISTERED_ADDRESS]. [SUPPORT_EMAIL].