Contact

Customer support is available Monday to Friday, 09:00–18:00 Central European Time. We reply to most messages within one business day.

For order help, returns, shipping questions, or sizing advice: [SUPPORT_EMAIL].

For press, wholesale, or partnership enquiries: press@thesoong.com (responses may take longer).

For privacy and data requests: [DPO_EMAIL].

You can also reach us via the chat widget at the bottom right of any page. The chat is monitored during the same business hours; messages sent outside those hours will be answered the next business day.

Company registration: [LEGAL_ENTITY], registered in [REGISTERED_COUNTRY], registration address [REGISTERED_ADDRESS]. VAT / tax number: [VAT_NUMBER].

We do not have a public phone line — for security and to keep records accurate, we handle all customer service via email and chat.